1. Introduction
At Markporcelain, we value your privacy and are committed to protecting your personal data. We only collect information that is necessary to provide our services.
This policy explains how Markporcelain ("we", "us", or "our") collects, uses, and processes your personal data, and outlines the rights you have regarding your information and how you can exercise them. We do not use your personal data for any purposes other than those clearly described in this policy.
By agreeing to our Terms and Conditions and using our services, you also agree to this Data Protection Policy and the way we handle your personal information. We encourage you to read and understand this policy carefully before using our website or services.
2. Personal Data Controller
Personal data refers to any information that can identify an individual, either directly or indirectly.
Markporcelain acts as the data controller and is responsible for the processing of your personal data, unless otherwise specified in this policy.
3. What Personal Data We Collect and How It Is Processed
Markporcelain collects personal data when you place an order, use our website, contact customer support, or subscribe to our newsletter.
If you are under the age of 18, parental or guardian consent is required before we can process your personal data. By registering an account or making a purchase, you confirm that you have obtained the necessary consent from a parent or guardian. The minimum age requirement for processing personal data may vary depending on applicable laws in different jurisdictions.
We only collect personal data that is necessary for specific purposes, and we do not retain it longer than required. Each category of personal data is linked to a clear purpose and legal basis, ensuring that all processing is lawful and transparent.
Legal basis refers to the lawful reason that allows us to process your personal data, such as fulfilling a contract or complying with legal obligations.
Personal data and contact information
• First and last name
• Invoice and delivery address
• Contact information such as e-mail address and phone number
• Date of birth/PAN Number/Aadhaar Number **
Purpose: We collect this data to process and fulfill your order, deliver your products, and, where applicable, to send you targeted offers that we believe may be relevant and valuable to you. The legal basis for processing your data for order fulfillment is the performance of a purchase agreement between Markporcelain and you when you place an order with us. For sending targeted offers, the legal basis is Markporcelain’s legitimate interest in developing and improving its business. We retain this data until your order has been fully completed, including delivery and payment, and for a reasonable period thereafter, or up to six years where required for legal or administrative purposes.
Payment details
• Credit and debit card details (card number, validity date and CVV code)
Purpose: Collected to enable the payment service supplier to confirm and verify your identity when you pay for your order.
Legal basis: Your payment details are not processed or stored by Markporcelain, as only the payment service provider has access to your payment details. The payment service provider is thus personal data controller for this type of data. It is not necessary for us to process the data.
Storage period: Not stored by Markporcelain.
Information about the products you have purchased
• Details related to the products you have bought
Purpose: Collected to manage any returns and complaints and to assist you with customer service cases.
Legal basis: Necessary in order to comply with applicable legislation related to the purpose.
Storage period: Until the purchase is completed (including delivery and payment) and during a reasonable time thereafter, or up to six years for personal data processed.
Information about how you interface with Markporcelain
• How you use our services
• Response times for webpages, downloading errors etc.
• How you entered and exited the service
• Delivery notifications when we contact you
Purpose: Collected to improve our services, enhance products and functions and for general business development purposes.
Legal basis: Necessary to satisfy Markporcelain's legitimate interest to evaluate our services and improve and develop the business.
Storage period: From collection and for a reasonable time thereafter.
Device data
• IP address
• Language settings, web browser settings, geographical location, time zone etc.
• Operating system, platform, display resolution etc.
Purpose: Collected to enable risk analysis and prevent fraud.
Legal basis: Necessary to satisfy Markporcelain's legitimate interest of troubleshooting and developing the business.
Storage period: From collection and for a reasonable time thereafter.
4. How We Protect Your Personal Data
Markporcelain uses Secure Socket Layer (SSL) encryption to ensure that your personal data is safely transmitted when you make a purchase on our website. Credit and debit card information is processed exclusively by our payment service providers through secure and encrypted systems.
We also implement appropriate technical and organizational measures to protect our website and internal systems against loss, destruction, unauthorized access, alteration, or disclosure of your personal data.
We primarily aim to process your data within Hong Kong. However, in some cases, your personal data may be transferred to or processed in countries outside Hong Kong, for example when working with third-party service providers or subcontractors located abroad. In such cases, access is strictly limited to the data necessary for the intended purpose, such as system logs. We ensure that all reasonable legal, technical, and organizational safeguards are in place so that your data is protected to a standard equivalent to that required in Hong Kong.
5. Who We Share Your Personal Data With
Your personal data is only processed by Markporcelain and trusted third parties as necessary to operate our services and fulfill our obligations to you.
We may share your personal data with logistics and delivery companies in order to process and deliver your orders. We may also share data with payment service providers and related institutions, including credit reference agencies, where necessary to assess creditworthiness (if applicable), verify your identity, and confirm your address when you choose certain payment methods.
In some cases, we may be required by law to disclose personal data to public authorities, such as law enforcement agencies or tax authorities. We may also share personal data with marketing service providers to help us deliver relevant promotions and offers, as well as with subcontractors and other service providers who assist us in operating our business and fulfilling your orders.
We do not share your personal data with unauthorized parties, and we never sell, rent, or trade your personal information to third parties.
6. Your Rights
You have the right to access the personal data we hold about you and to receive information on how it is processed. We are committed to being transparent, and you may contact us at any time regarding your personal data.
You also have the right to request correction of any inaccurate or incomplete personal information. In addition, you may request restriction of processing while we verify or update your data.
You have the right to withdraw your consent at any time. For more details on how to unsubscribe from newsletters or SMS communications, please refer to our Terms and Conditions.
You may request the deletion of your personal data; however, please note that we may be required to retain certain information due to legal obligations, such as accounting or tax requirements.
You also have the right to object to the processing of your personal data when it is based on legitimate interests. In such cases, we will review whether our interests override your rights and freedoms.
Finally, you have the right to data portability, meaning you can request that your personal data be transferred to another service provider, where technically feasible and where the processing is based on your consent or a contractual agreement, and carried out by automated means.
7. Contact Us
If you have any questions about how we process your personal data, or if you wish to exercise any of your rights, please contact us at sale@markporcelain.com.
8. Amendments to This Data Protection Policy
Markporcelain reserves the right to update or modify this Data Protection Policy as necessary to comply with legal requirements or to improve our services. Any changes will be published and reflected in this document.