Returns Policy
Note: You can request a return within 30 days of receiving your order.
Eligibility for Returns
We accept returns for Women’s Sandals, Women’s Tops, and Women’s Necklaces under the following conditions:
Items must be in their original condition: unworn, unused, unwashed, and with all tags attached
Items must be returned in the original packaging
Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
Products purchased as part of packs or bundles
Items that show signs of wear, damage, or alteration not due to our error
Faulty or Damaged Items
If you receive a faulty or damaged item, you are entitled to:
A replacement, repair, or full refund for major defects
Compensation for any other reasonably foreseeable loss or damage
If the issue is not considered a major failure, we will offer a repair or replacement in accordance with applicable consumer protection laws.
Return Process
To initiate a return:
Contact our customer support team with your order details and reason for return
Our team will provide return instructions
Ship the item back as instructed
Please note:
Customers may be responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping method, as we are not responsible for lost returns
Refunds
Once your return is received and inspected, we will notify you of the approval status
Approved refunds will be issued to your original payment method within a few business days
Shipping fees (if any) are non-refundable, unless the return is due to our error
Contact Us
If you have any questions about returns or refunds, please contact us at:
sale@markporcelain.com
Thank you for shopping with Markporcelain.
